| |
Frequently Asked Questions
- What is MyOwnBooking.com?
- Why to make a reservation using
MyOwnBooking.com?
- How do I know that the price
MyOwnBooking.com presents to me is the cheapest one?
- Are the taxes included in the prices?
- Is it safe to register the number of my
credit card?
- How do I acquire a personal account in
MyOwnBooking.com? How I can see the elements of an active
reservation or the equivalents of my older reservations?
- Is my personal information safe during
registration?
- What happens if the reservation doesn't
correspond to what I booked via MyOwnBooking.com?
- If nevertheless I need help for something
what I will make?
- How can I make a reservation?
- I am looking for a particular hotel in a
region. How will I find if it has an available room or not?
- What happens when I make a reservation?
- How do I know that the reservation is
successfully completed?
- What happens in case the voucher is lost?
Can I check-in without it?
- Do I need to contact with somebody for the
reservation?
- Is breakfast included in the reservation?
- Where I register the number of my credit
card?
- What credit card types are acceptable?
- The number of my credit card is right but
it is not acceptable, why?
- Is the charge per individual or per
overnight stay?
- What type of probative payment I receive
for the sum of my reservation?
- Why do I need to make known the age of my
child/children?
- How can I cancel a reservation?
- Can I change my reservation?
- What are the economic consequences of
cancellation or non show?
- Which amount will be refunded from a
cancellation and when?
- How will I go to the hotel? Where can I
find directions?
- Does the hotel provide customers
transfer?
- Is the travel insurance necessary?
- I am a regular MyOwnBooking.com customer
and have used its services for my reservations. Do I get special
member discounts?
Generally
MyOwnBooking.com is a complete online booking solution designed for
Tour Operators/Travel Agents to manage, book and distribute hotel
inventory from a single system.
The travel agent/Tour Operator by becoming MyOwnBooking.com Agent
acquires access in the control panel to manage the hotel inventory
and manage its activated bookings.
MyOwnBooking.com Agent can provide the "Book Now" Button to its
collaborative Hotels, in order to accept online bookings from their
own web sites. In addition, they can place the "Book Now" Button on
any other third party web sites.
Agent's availabilities are being published on MyOwnBooking.com, at
the same time are promoted into several gateways and enjoy reselling
discounts from other Agents in MyOwnBooking.com Network. The
payments are being handled completely from MyOwnBooking.com
relieving the Agent from extra work and liability or can be
integrated their own payment method.
The activation of the booking and the payment procedure is processed
always in secure environment and directly to the travel agent or
hotel.
top
Via MyOwnBooking.com the customer:
a) Receives the cheapest solution from the total results of travel
agent and hotel inventory of MyOwnBooking.com collaborative network.
b) Saves hard work, time and money. Using the evolved services of
MyOwnBooking.com a customer can make his own reservation fast, easy
and secure!
top
MyOwnBooking.com is designed in a way that always presents the
cheapest option per destination from the total of the inventory,
according to the criteria chosen by the customer. This constitutes a
promise from MyOwnBooking.com as it expresses the philosophy of the
application.
top
It depends on the policy of each tourist agency. This will become
evident before the completion of a reservation for the full briefing
of the customer.
top
A number of safety processes guarantee the safeguarding of this
number during the transaction with MyOwnBooking.com. After the
completion of the transaction, the number of the credit card is not
being kept by MyOwnBooking.com for a complete and essential
precaution from it is being traced.
Please read MyOwnBooking.com's Security
policy.
top
Following the "Registration" link and filling in a form with some
personal details, you acquire an access code in the system and your
personal profile. At any time you can be able to check the active
profile or your previous reservations by logging on your personal
account.
top
The personal information of each customer are being kept and by the
use of secure models tracing is avoided. MyOwnBooking.com guarantees
that this information will be used only for the production of
statistical data. Furthermore, they will not suffer falsification or
publication in third parties and this is MyOwnBooking.com's
commitment.
top
MyOwnBooking.com simply constitutes the intermediary and brings no
responsibility for erroneous-not complete statement of availability
or registration of erroneous details from the travel agency or tour
operator. In the case of false hotel details, the travel agency has
the responsibility to make up and fully compensate the customer's
claims.
top
On the printed voucher appear the contact details for any help
needed. In addition, MyOwnBooking.com provides two email addresses
for any questions regarding the services. These emails are: contact@myownbooking.com
and support@myownbooking.com.
top
Making a reservation via MyOwnBooking.com
A reservation can be performed in two ways.
a) Via MyOwnBooking.com' s main search engine. Following simple and
determined steps, you select the destination and the dates, and
finding availabilities that best fit your needs from a total of
MyOwnBooking.com's inventory. In just a few seconds your booking can
be completed.
b) Via the tourist agency's, Hotel's or other third party's web
site, which has the "Book Now" button of MyOwnBooking.com. Check for
availabilities from its web page by following the same process as
above, by selecting one of the agency's inventory.
top
According to the search criteria, there isn't any function to
provide search direct by the Hotel's name, yet.
top
As soon as a reservation is completed with success, the Voucher is
provided to the customer for printing. This should be demonstrated
at the arrival in the hotel. It is the document for the reservation
ratification which contains the reservation code plus details
concerning the reservation and the customer so that the completion
of the transaction is ensured.
top
The appearance of the Voucher will automatically mean the successful
completion of the transaction. Simultaneously with the Voucher, an
informative email is sent to the customer with the complete details
of the reservation (reservation code, travel agency that manages
this reservation) as well as other information regarding the
cancellation policy, contact information and other useful
information for the customer.
top
In case of voucher' s loss you can log in the system, selecting from
your personal account and selecting the "reservations" link you can
ask reprinting the voucher. However you can check in without
voucher, showing off your identity card/passport to the clerk but
having the booking code.
top
No. The customer needs only to print the Voucher that will be
demonstrated at his arrival at the hotel where the reservation was
made.
top
In certain hotels breakfast is included in the price of room that
will be reported at the process of reservation. If it is not
reported it means that can be selected a specific boarding type
(e.g. breakfast) with extra charge.
top
The number of the credit card is used for the booking completion.
According to the payment policy each travel agent or tour operator
has, the credit card could be charged for the full amount of the
booking or for pre-authorization only. In any case the customer will
be informed about the payment procedure. For extra services
(telephone, a laundry, etc) a hotel may follow billing policy.
top
It depends on the policy of each hotel. Check its description in
MyOwnBooking.com to ensure that your credit card is also certified
and will be acceptable.
top
This error may occur for the following reasons:
- The card is unacceptable by the hotel
- The card has date of expire that precedes the date of
reservation
- The card has reached its limit of debit
- A system error occurred, please try again.
top
The debit usually comes per overnight stays except if otherwise
stated. It is likely that additional individuals or children as well
as extra beds, may modify the charge.
top
The printing of the voucher constitutes also probative element of
the customer payment. The customer receives a Formal Receipt-Invoice
from the hotel.
top
It is necessary, because the price policy (charge) for children
according to their age is differentiated by Hotel to Hotel.
top
Cancellation of the reservation can be made 3 days before the date
of arrival if nothing else is stated on the Hotel's profile. Please
note any cancellation must be made through MyOwnBooking.com and not
directly by Hotel or Travel Agency and will be subject to
MyOwnBooking.com's terms and conditions. For the cancellation of a
reservation the customer should connect to MyOwnBooking.com using
the username and password and select "Cancellation" under the "Edit
Reservation" section. Detailed information concerning this subject
will be provided after the completion of the charging procedure.
These will also be dispatched in the customer's e-mail.
top
You can log-in to your account at MyOwnBooking.com and giving your
booking code to make the changes needed. In case of change on the
charged amount there is possible to be asked for your credit card
for an additional charge.
top
The precise consequences depend on the policy of the tourist agency
that manages the availability which reservation is cancelled. In
case of non-show the Hotel's non-show policy is applied (see hotel
profile). The standard policy of MyOwnBooking.com is to charge 53%
of the amount.
top
The amount that will be refunded in case of a cancellation, depends
on the time the cancellation abstains from the date of beginning of
reservation and the cancellation policy agreed. The charge back
procedure would take just few working days.
top
In the description of the hotel, detailed directions of approach and
other details for the road or rail network will be reported, so that
the customer may approach the hotel easily.
top
Facility of any kind customer transfer that hotel provide will be
reported in the description of Hotel Profile.
top
We advise you to purchase a travel insurance, in case of any chance
illness, accident, loss of your personal objects or travel
cancellation.
top
When a customer makes reservations via MyOwnBooking.com, creates a
reservation history background. In case of frequent user of
MyOwnBooking.com (MyOwnBooking.com Member), the customer will enjoy
the privileges and special discounts as well as special offers to
its more regularly destinations.
top
|
|
|
|